Contact Us

We'd love to hear from you. Whether it's questions about which product is right for you or your order status we are always pleased to hear from our customers.

If you need to call us, please dial 1 888 278-9973 (toll free in North America) and leave us a message. We will get back to you no later than 24 hours after receiving your call.

If you wish to send us a letter or have a return with a valid RA number, please use the following address:

Basics by Mail
27 Auriga Drive, Unit M1045
Ottawa, Ontario
Canada, K2E 0B1
Attention: Customer Service

To send us a comment electronically, please use the following form or email us directly at service@basicsbymail.com.

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