Customer Testimonials

I am absolutely delighted with the products I have purchased from you. They are an excellent price and were shipped super-fast. A zillions thanks. Carole S., Sudbury, ON

Thanks so much, such a joy to work with you fine folks! W.O. - Virginia, USA

Looks exactly as ordered, perfect! As for the customer service I rec'd from this company it was above and beyond EXCELLENCE!! I had ordered this from elsewhere and for an entire week they couldn't even give me a ball park dely. date. I ordered this October 1st from Basics by mail and actually rec'd it from mailman two days later. You have restored my faith that there are still people that care about customers. Thank you so much! Judy M. - Brampton, ON

I am soooo EXCITED to do business with you folks!! In fact, I posted your Link to my FB wall. I am so happy about finding the Hanes Underwear I've been looking for, that I will just order online from YOU....from now on and I'm telling ALL MY FRIENDS about your site! T.N. - Halifax, Nova Scotia

Thanks to basics by mail for their good service and friendly error correction. On a scale of 1 to 10 this company rates a 10. The. Shadowline products they sell are first rate: very well made from excellent material. Thanks again from a very satisfied customer. B.M. - Carp, Ontario

Thank you very much for getting my order to me so quickly. The underwear was exactly what I've been looking for. K.F. - Yarmouth, Nova Scotia

The package arrived today. Thanks for your help and fast service. Greatly appreciated. J.F. Toronto, Ontario

I am happy to report my package has now arrived 🙂 Never has anyone been so happy to have new underwear! Thanks so much for your excellent customer care. J.W. - Australia

It has been 3 weeks since I received my order by mail. Everything intact as sent. Thanks again for servicing my order/request. I will definitely return to order when I need to. C.H. - Croatia

Thanks, You Are A Blessing! G.R. - Danville, PA

Aloha, just to let you know that my order arrived yesterday. It's amazingly fast all the way out here to Hawaii. Thank you very much. M.C. - Hawaii

It was such a pleasure doing business with Basics by Mail and I highly recommend you to others. The Customer Service was exceptional and attentive, and delivery was prompt. What a great way to run a company. B.M. Richmond Hill, Ontario

I ordered on a Saturday and received my parcel 3 days later!! I'm so pleased and I'll certainly be dealing with Basics again. My mother was happy too as she got the exact brand and size that she's used to (very important for an elderly lady). Thanks a million! J.C. - Pointe-Claire, QC

What amazing customer service! Unbelievable! Great job, what a great way to run a company. All the best. G.W. in Ottawa

Thank you again for your very professional help and customer service. In this case the word "service" reaches a new level of meaning. I am impressed. N.W. in Switzerland

You have to be the best company ! Thanks for always answering my questions. C.R. in Michigan

Thanks very much for your personal attention to this order! I own a business and understand how important it is to provide fast and friendly service. You have certainly done that, in spades! L.K. in Maine

Just wanted you to know I got my order. Thrilled to pieces about everything! Take Care and hope to do business again. J.G. in Halton Hills, ON

You are AWESOME! Thanks again for ALL your help! S.F. in Connecticut

Thanks very much - I will definitely deal with your firm again. L.S. in Mississauga, Ontario

Excellent service - thanks so much. V.H. - Sedgewick, Alberta

Thank you for quick delivery of my order. The items are very nice quality cotton. N.W. - Lethbridge, Alberta

Great, speedy service! I'm looking forward to placing my next order. J.P. - Calgary, Alberta

Thanks for the fast delivery. My father was very pleased with the gift. D.M. - Toronto, ON

I want to thank you again for your attention to detail, customer service and fast shipping given that we were leaving for our holiday within days. You made every effort for the parcel to get to me in time -- and it did! M.P. - PA, USA

I was very pleased with my first order. Thank you for the fast delivery. Lori O. - B.C.

I just wanted to let you know that I received the bras. I thank you very much for the excellent service you provide. My Mom is thrilled that I have managed to find her favourite bras. Thank you very much. Alice B. - Sudbury, ON

Awesome service! Thanks so much! S.M. - Ottawa, ON

Thank you for the awesome service I get every time I shop "Basics by mail". Glad I found you while searching online 🙂 A.T., Baker Lake, Nunavut

Thanks for the follow up email- brilliant service! I will await my order with hope that it gets here in a reasonable time. Thank you again for your patience with the paypal issue & your attention to my order. Keith J. - England

The parcel and items are received just in time in very good condition 🙂 Thank you very much, and hope to have more business with you . Your service was great. F.W. - Iran

The package arrived this morning. Your service is extraordinary and the items were the exact quality that I expected. Thanks for being such a wonderful seller. C. G. - Ottawa

Thanks for the speedy shipping & good customer service! P.V. - Toronto, Ontario

Thank you, I truly appreciate all the assistance both of you have given me.I look forward to hearing what they you will recommend as a replacment. J.T. - Niagara Falls, ON

Thank you for your help.I am so happy I found your web site! P.N. - London, Ontario

Quick delivery..free delivery big reason to order..would highly recommend Basics by Mail. P.W. - Toronto, ON

I wanted to let you know, that i just received the parcel! the colour the soft material is perfect. Thanks for finding them and arranging to send them. My mom is going to love them. Take care. S.H. Calgary, AB

Just wanted to say that I received my package today and I'm so so grateful for your awesome service my Mom is going to be so pleased about her bloomers I hope you still keep the product and it's nice for me to support a company in Canada J.L. - Toronto, ON

Many thanks for such excellent customer service! Best Wishes. J.P. - Edinburgh Scotland

Thanks for all your help! I received my purchase and all is well!! Fantastic Job!! I Very much appreciated your customer service> keep up the great work!!! Till next time!! Cathy D.- Ontario, Canada

I am going to mention your company to some people I know. Great service and great you are in Canada. Mary D. - Ontario, Canada

These bras arrived safely today, thank you so much for a very smooth transaction. Vicki M - California

Thank you for your 5☆ service! Nancy J. - Lasalle, QC

All bras arrived safely today, thank you again for another perfect transaction. These bras are not only comfortable, they are also very pretty. Vicki M - California

This was the second time I have ordered from your site and I am so very pleased with the product and the service. I just can't believe how fast my products arrived. Thank you again. Debbie B. - New Brunswick

I want to take this opportunity to thank you very much for excellent service. I truly appreciate you helping me by taking care of my situation. Have a nice day. Thanks again! Susan H. - Syracuse, NY

Well, you packed the order so well that it arrived today completely intact. I can hardly wait to try them but they look to be just great. Looking forward to getting more. R.C. - Tel Aviv, Israel

I have been trying to find the bras I ordered from you for at least 2 years and have bought other ones but never liked them. Now I am so happy to have found them and with great fast service thank you so much! L. R. - Ontario, Canada

Basics by Mail - thank you. Package was placed carefully under the mailbox. I'm impressed with both the order and delivery speed of service. F. B. - Ottawa, Canada

Thanks so much for trying to get the stock. Great customer service if I may say 🙂 Max - Vancouver, B.C.

Thank you so much - I was impressed with the product, speed of delivery and the awesome customer service i was provided. I will definately be ordering again. Thanks again! D. H. - Barrie, ON

HAVE RECEIVED MY ORDER AND I AM VERY HAPPY. C.C. - BURLINGTON, NJ

The parcel arrived today just in time. Thank you so very much for going out of your way to make it happen. You deserve a customer service award for your brilliant effort. R.N. - Omaha, Nebraska

On Friday I placed an order with Basics by Mail and it arrived on Tuesday! What wonderful service. Everything is as I ordered. I found your site by chance when I was seeking online stores for bras. I will certainly use your service again and am going to email my friends as to your great prices and service. D.F. - Toronto, ON

Thank you! My Mom received the bras today and is very pleased. P. B. - Chatam, Ontario

I would like to confirm the delivery of my parcel today. All is fine, the Bras have to be the best ever for me in years. Also the Camisole tops are lovely. Thank you. D. H., Victoria B.C.

Thank you so much- I look forward to receiving my package. I would also like to thank you for this service. England has Wonderbra, but not the line I wear and came to rely on. I was so happy to find Basics by Mail! C.B. - England

Just wanted to say thank you for the fast service. I received my package in the USA today. And I do love both the bras I'm gonna keep them both because they both look like they'll be great. I know that when I need more sports bras or anything I will come back to you guys. Again thank you for the speedy service and excellent customer service. J.K. - New York

Thank you for sending the item I requested. I received it in the mail. I thought they would call that's why I originally thought I didn't receive it on Wednesday but it was down in my mailbox. Great work on your part. I tried them on they fit perfect and would like to say a big thank you to you all worked out really really well. A.S. - Ottawa, ON

The package arrived yesterday and the two items are perfect, and exactly what I was looking for. Excellent product and beautifully made. I sure will order from here again. Many thanks. C.L. - Burlington, ON

Just a short note to say how pleased I am with my order. I received it today in excellent condition and on the time it was expected. Thank you and I’m sure I will be ordering other products. L.W. - Belleville, ON

Thank you so much! Always impressed by your service 🙂 A.S. - Israel

You guys rock. The package also arrived later that day! What awesome service. This is the kind of thing that inspires customer loyalty, and it's why I like to do business with you and will recommend you to any of my friends who need to stock up on some "basics." J.B. - Ottawa, Ontario

Thank you so much for the great service on my first order! I really appreciate that and am very happy with the product, so ordering more 🙂 L.C. - Maple Ridge, B.C.

Thank you for being so prompt with your email. I've always been impressed by the customer service of Basics by Mail. R. M. - Toronto, ON

I am soooooo impressed with your company yet again. I ordered two bras on Aug 15, on sale (my two favourite words!) and the package was in this morning's Canada Post delivery. Keep up the great work! Count me as a very satisfied customer. A.S. - Westmount, QC

Thank you - l received my order on yesterday. I just want to thank you everything was perfect. They are the best nightgowns. I am very pleased to have found your company. D.L.M. - Toronto, ON

Yay. Thank you the order arrived two days ago. I feel so much more comfortable with the new bras. Cheers. J.L. - Australia

Thank you so much for your prompt order. I misplaced your questionnaire on customer satisfaction so hopefully this finds the right department. I am so pleased with the quality of my product and also the ease of ordering online. C.S. - Lacombe Alberta

Hi there, you'll be happy to hear that I received my replacement shirt, so no worries on the strike delay. Thank you so much for your prompt and effectual customer service! It is so sadly lacking in so many businesses these days. I will happily recommend your company to any of my friends. Take care and have a wonderful day! C.G. - Vancouver B.C.

I really appreciate being able to purchase these Playtex bras from your company, as I no longer can get in the U.S. You have given prompt service in past few years and the products are great! Thank You. R.F. - Wisconsin