We’d love to hear from you. Whether it’s questions about which product is right for you or your order status we are always pleased to hear from our customers.
If you wish to send us a letter or have a return, please use the following address:
Basics by Mail
27 Auriga Drive, Unit M1045
Ottawa, Ontario
Canada, K2E 0B1
Attention: Customer Service
Need to complete a return – please see return details here.
To send us a comment electronically, please use the following form or email us directly at service@basicsbymail.com.

Hanes Women’s Cotton Stretch Thong – HD43P4 – Pack of 4
$13.99
Select options
This product has multiple variants. The options may be chosen on the product page

WonderBra Barely There Luxury Lace Full Brief – BCWWFF
Select options
This product has multiple variants. The options may be chosen on the product page

WonderBra Microfiber Hipster Panty – Style E1736H
Select options
This product has multiple variants. The options may be chosen on the product page

Elita® Brief Panty With Lace Trim – 8851
$19.99
Select options
This product has multiple variants. The options may be chosen on the product page

Naturana Satin Look Chemise – style 83946
$22.99
Select options
This product has multiple variants. The options may be chosen on the product page

Naturana Strapless Multiway Padded Bra – 87962
$24.99
Select options
This product has multiple variants. The options may be chosen on the product page

DIM Sublim Glossy Sheer Pantyhose 15D-STYLE 1185
Select options
This product has multiple variants. The options may be chosen on the product page

Stanfield’s Essentials 2 Pack Athletic Shirts – T-shirt – 9521
$16.99
Select options
This product has multiple variants. The options may be chosen on the product page

Stanfield’s Supreme V-neck T-shirt – 3XL to 5XL – 6755
$19.99
Select options
This product has multiple variants. The options may be chosen on the product page

Naturana Firm Support Soft Cup Plus Size Bra
$23.99
Select options
This product has multiple variants. The options may be chosen on the product page