Contact Us

We’d love to hear from you. Whether it’s questions about which product is right for you or your order status we are always pleased to hear from our customers.

If you wish to send us a letter or have a return, please use the following address:

Basics by Mail
27 Auriga Drive, Unit M1045
Ottawa, Ontario
Canada, K2E 0B1
Attention: Customer Service

Need to complete a return – please see return details here.

To send us a comment electronically, please use the following form or email us directly at service@basicsbymail.com.

Hanes Kids Face Masks – Cotton/Polyester – Pack of 5

Bali Comfort Revolution Incredibly Soft Bikini Panty – BFSBK1

Shadowline Lace Luxury 25 Inch Half Slip – Style 2178

WonderBra Feminine Hipster – Style E0333

Shadowline Charming Charmeuse Sleep Gown 4503

Naturana All Over Lace Wirefree Bra – Style N5720

WonderBra™ Lace Hipster – Style E0378

Stanfield’s Fleece One piece PJ in Camouflage – 4400

Stanfield’s 2 Pack T-shirt big/tall – 2XL, 3XL – 4744

Stanfield’s 2 Pack Brief – White – 9302 – Sm

Naturana Allover Lace Underwire Plus Size Bra – 87977

Naturana Firm Support Soft Cup Plus Size Bra