Contact Us

We’d love to hear from you. Whether it’s questions about which product is right for you or your order status we are always pleased to hear from our customers.

If you wish to send us a letter or have a return, please use the following address:

Basics by Mail
27 Auriga Drive, Unit M1045
Ottawa, Ontario
Canada, K2E 0B1
Attention: Customer Service

Need to complete a return – please see return details here.

To send us a comment electronically, please use the following form or email us directly at

    Your Name (required)

    Your Email (required)


    Your Message