Refund and Returns Policy

Basics by Mail will accept returns if the item is received within 35 days of shipping. Refunds are applicable to the goods only. Customers must pay for return shipping unless we make a error in the shipment. If more than thirty-five (35) calendar days have passed since the original purchase was shipped, we reserve the right to accept or refuse this return. If we accept a late return, we will deduct from your account 20% or $10, whichever of the two is greater from the original purchase amount. There are no returns after 60 calendar days after the order was shipped.

Items must arrive back to Basics by Mail in the same condition in which they were sent in the original packaging and with original hang tags if applicable. When you try on a garment, please try it on top of yours. And be particularly aware not to expose garments to allergens such as perfume or cigarette smoke as we can’t accept returns when these are present in a returned garment.

Please note that if you feel that an item has a manufacturing defect, please discuss this with us before taking any action. Manufacturing defects are normally managed by the manufacturer.

We do accept returns of ladies’ panties and men’s briefs but only if they are in unopened packages.

Please complete the following form and send your return back to the following address:

Basics by Mail
27 Auriga Drive, Unit M1045
Ottawa, Ontario
Canada, K2E 0B1
Attention: Customer Service


Please note that clearance items are final sale and returns are not allowed.

Sales to film studios are final – no returns permitted.